Recent free Customer Service articles


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Listen to Suggestions
As a customer of any service or product - how do you feel when your Email is ignored, your voice mail message is never answered, and you don't get any feedback or concern, at all, from customer service? We all feel the same - nobody likes to be ignored. The shame of all this is that customer service is getting worse on a global scale.

Internet Answering Service
Though most people are now turning to wireless, DSL, and broadband connections for their Internet access, those with dial-up modems still know how, occasionally, you can miss a call from someone important while surfing the web. That's where an Internet answering service comes in.

In Financial Services, You Can Smile Harder and Give Away Gifts, but Loyalty is Heartfelt
In banking, insurance, and investing, repeat business and loyalty are not the same. True loyalty is heartfelt.

Is The Customer Always Right?
Last week I made an early morning trip to a seminar/book promo breakfast to promote my web site. After putting out flyers all over the place I took a moment to step in to the facility and caught a few moments of a morning with Jack Welch, the former CEO of GE.

How to Write a Complaint Letter That Gets the Result You Want
Have you been double-charged on your credit card? Did the poor service at that restaurant ruin your special evening? Were the flowers you ordered delivered to the wrong address? Then it's time you write a complaint letter that gets the situation resolved to your satisfaction.

If I'm Not Satisfied, What Do I Want?
Customer service is all about the customer. As business owners or employees, we have all at one time or another had to deal with an upset customer. What happens when the upset customer is us?

Improving Customer Service Through Help Desk Software
Help desk have now become a core part of good business service and operation. The term itself is generally associated with the end user support center. However, the fundamental role it plays on a company's service function is to bring multiple resources together to solve issues about the customer's satisfaction. It is no longer limited to mean internal support within only the company but also external support groups.

Improving Your Customer Relationship Management by with Blogging Technology
A blog, short of web log, is an interactive web-based journal that encourages participation from viewers. It looks like and does everything a website does and more! A blog serves as an excellent supplement to your website and other marketing efforts.

How to Get The Best Out Of Your Phone
The telephone can be a great tool to provide exceptional customer service but it can also destroy a customer's perception of your service. What steps can you take to ensure it adds something positive to the customer experience?

How to Get Your Customers Saying 'Wow'
Small business owners seem to think that the customer is merely an interference. But how can you get your customers all pumped up and ready to do business with you again?

How to Keep Customers For Life
How can you make sure that your customers stay customers for life? A customer retention programme is something every established small business should have in place but what is a retention plan and what should it include?

Health and safety at work
Not many would be aware of this, but the government has legislation for health and safety of people at work. The Health and Safety at Work etc Act 1974 requires the employers to have proper health and safety management systems at work.

How About Some Customer Service. Please!!
Communication is one of the most important industries in the world. People have a need to talk, to get in touch with their friends and family, no matter where they are in the world. We started with letters sent with any individual traveling in that direction, which progressed to the postal system. With the advent of the Internet, we exchanged snail mail for email and later instant messengers

How Refunds Can Increase Your Sales?
If you have a no refund policy, many customers will either not make a purchase or buy less merchandise. These customers are reluctant to spend their money, in case the product isn't right. Yes, they could exchange it for other merchandise. However, if you don't have what they want currently, you have their money and they have nothing.

How to Build a Customer Focused Business
You can have the best products but unless you are a 'customer focused' business this counts for nothing. So what can you do to build a business which focuses outwardly on the customer, and not inwardly on the business?

Five Customer Service Points for a Credentialing Service
A credentialing verification organization with good customer service responds quickly to questions; has trained staff that is assigned to a particular client; can streamline the credentialing process; has good technology resources; and offers extra support, such as internal audits and tracking license renewals.

Four Sure-Fire Ways to Keep Your Customers Happy
It's difficult to reach your buisness goals if you don't have the right materials and/or the information to help your buisness reach the success it's capable of. These four competitive marketing strategies is the information needed to produce an extremely successful buisness.

Getting the Most Out of Your Next Customer Support Call
Consumers will spend millions of dollars on electronics this year.

Customer Service - the Real Estate Revolution
Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service - not sales.

Does Your Customer Service Suck?
As a customer, I know what it's like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked for your dollar. Either the service is slow and the quality of the goods are poor, or worse the company you are patronizing rigidly enforces poor policies for handling customer issues.

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